3263180 - Employee Central - Expert Chat Guidelines

This Article Describes/Handling and Processing Procedure of Expert Chat for Employee Central

• SAP SuccessFactors Employee Central

The Expert chat Tool is designed for use for the following scenerios:

• How to Questions 
• Questions in regard to Knowledge base Article's/Handbooks

Expert Chat is not Supported for the following scenerios:

• Reviewing Customer/Partner configuration
• P1 Very High priority issues
• Root Cause Analysis requests 
• Custom configuration requests (2706322 - What is Support – What is Consulting: Cloud Solutions)

Expert Chat sessions is also permitted to be used by Implementation Partners but also only for the above specified scenarios.

Cases where Implementation Partners open sessions for configuration will be closed and they will be guided to the Partner community portlet.

2116056 - SAP SuccessFactors Partner Support - Resources & Tools

Note: Expert Chat is live integration tool that should be used to communicate and screenshare via the tool.

If you require a call or meeting, please schedule an SaE session or open a case as this is not the intended purpose for Expert Chat.

Additional Information:

https://support.sap.com/en/my-support/product-support.html

Expert Chat, Employee Central, Guidelines, SaE, How to, Configuration, Priority, Consul , KBA , LOD-SF-EC , Employee Central , How To