Symptom
A different amount is shown on the Pipeline Flow compared to the Pipeline Manager.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Intelligent Sales Execution work centre
- Go to the Pipeline Manager view
- You see an amount A displayed
- Go to he Pipeline Flow
- You see a different amount B displayed (both A and B represents the numerical amount).
Cause
The amounts are calculated differently. An example could be the following:
Pipeline manager shows amount A and Pipeline flow shows amount B
Look at the breakdown of the various sections on the Pipeline Flow
Full amount B is the sum of the following:
- Regressed has amount x
- Unchanged has amount x1
- Won has amount x2
- Lost has amount x3
If you add those amounts up, you receive amount B: + x1 + x2 + x3 = B
However, adding the regressed and unchanged leaves you with amount A: x + x1 = A (note that there might be rounding).
Resolution
This is the expected system behaviour.
See Also
Keywords
Pipeline Manager; Pipeline flow; Amount , KBA , LOD-CRM-SBS-PI , Pipeline & Pipeline Flow , Problem