Symptom
Onboarding candidate cannot log in to instance - After entering username and password and clicking the "Log in" button, the page just refreshes without any error message.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Onboarding
Reproducing the Issue
- Update the password for first access via email link
- In the confirmation email, click on the link provided to access the instance
- Enter the credentials
- Click the "Log In" button
The page will load and return to log in page and will not allow access. No error message is displayed.
Cause
There is a mismatch in company's external user database schema that must be corrected by engineering team.
Resolution
In case you face this behavior, please raise a ticket with Platform support team under the component LOD-SFPLT-LPG.
See Also
INC2384510
Keywords
Onboarding user, unable to log in, onboarding, onboarding candidate, external user, external candidate , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , Problem