3263766 - External user welcome email is not triggering for candidates - Onboarding

Candidate did not receive the External User Welcome email.

SAP SuccessFactors Onboarding

1. Check the process in Manage Data > Process
2. There is a Custom Process Variant Manager in use

• For customized process variant, the changes must be synced in Admin Center > Process Variant Manager clicking "Save and Validate", and then "Activate".

Please note: Solution will work for onboardees initiated after this change has been done, for inflight affected users onboarding will need to be restarted.

Updating a Process Variant | SAP Help Portal

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