SAP Knowledge Base Article - Public

3263795 - [Onboarding] How to add Custom Token in Email Notification

Symptom

How to add Custom Token in Email Notification Templates

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

  1. Go to Email Services
  2. Search Any Email Template
  3. Got to 3rd Option (Define Email content)
  4. Now choose Insert token ( Here you can only select the Standard token not custom Token)

Resolution

Finally we can add custom token in Email Notification with this release version 2211.

To add the custom tokens in the email notification, you must:

  • Create the custom token template content using Document Generation- Manage Document Template.

  • Map the custom tokens using Document Generation- Manage Document Template Mapping.
  • Insert the custom tokens in the email template in Email Services.

For More Information you can refer below Help portal Link:

https://help.sap.com/docs/SAP_SUCCESSFACTORS_RELEASE_INFORMATION/8974cf00008b4e209398478ca43bcba7/5bb35b1edf464e108bb7ebb267a8b5cb.html?state=DRAFT&version=DEV&parentHref=%2Fwhats-new%2F8fcf4960eea24f78b1d7613da406a885%3FApplication_Component%3DOnboarding%26Version%3D2H%2525202022%26locale%3Den-US%26version%3DDEV%26state%3DDRAFT%23top&parentName=SAP%20SuccessFactors%20What%27s%20New

Keywords

Custom Token, Email Service, onboarding, token , KBA , LOD-SF-OBX-NF , Notifications Framework , How To

Product

SAP SuccessFactors Onboarding 2211