Symptom
How to add Custom Token in Email Notification Templates.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Email Services
- Search Any Email Template
- Got to 3rd Option (Define Email content)
- Now choose Insert token ( Here you can only select the Standard token not custom Token)
Resolution
To add the custom tokens in the email notification, you must:
- Create the custom token template content using Document Generation- Manage Document Template.
- Map the custom tokens using Document Generation- Manage Document Template Mapping.
- Insert the custom tokens in the email template in Email Services.
For More Information you can refer below Help portal Link: Custom Tokens in Email Notification
Please note that:
- It is not possible to edit standard tokens.
- Fields from custom MDF objects cannot be mapped to custom tokens.
- Custom tokens are not supported in templates with trigger (ONB) Suite mapping error Trigger.
- Custom tokens are not supported in Nudge email notifications.
See Also
Keywords
Custom, Token, Email, Service, Onboarding, Edit, Add, Settings, Template, Onb, Obx , KBA , LOD-SF-OBX-NF , Notifications Framework , How To
Product
SAP SuccessFactors Onboarding all versions