SAP Knowledge Base Article - Public

3263799 - [Onboarding] Trigger Welcome Email Post Restart


Candidate was restarted before completing the New Hire Data review, and Welcome email was not triggered.



Reproducing the Issue

  1. Initiated the Onboarding from RCM
  2. Candidate Landed in ONB Dashboard, New Hire Data review.
  3. Restart the Onboarding when candidate is in New Hire Data review step.
  4. Complete the New Hire Data Review (Post restarting the onboarding)
  5. Welcome Email ((ONB) External User Welcome Message Trigger) email notification not triggered.


  • The welcome email notification is sent automatically only for the default process variant, Welcome Email ((ONB) External User Welcome Message Trigger.

  • For customized process variant, you must configure the change by choosing Save and Validate and then choose Activate.

  • This change is applicable only for the new onboarding process initiations.

In the current version 2211, the welcome email notification is sent to new hires if the onboarding process is restarted before the New Hire Data review step.


Restart, Email, Notification, NHDR, Onboarding , KBA , LOD-SF-OBX-NF , Notifications Framework , How To


SAP SuccessFactors Onboarding 2211