SAP Knowledge Base Article - Public

3263865 - Centralized Services: Missing error message when fail during publish EC data for the Compensation worksheet - CS2H2022

Symptom

Error mesage "Unexpected failure" is thrown when publishing of EC data for Compensation worksheet fails with Centralized Services enabled for the transaction.  

Environment

  • SAP SuccessFactors Employee Central
  • Centralized Services
  • Service Layer
  • Compensation Information
  • Compensation Worksheet
  • Variable Pay

Cause

Engineering Team are investigating the issue.  

Resolution

When the switch Enable Centralized Services for Integrations with Employee Central Compensation (Applicable only for saving changes from Employee Central Benefits and SAP SuccessFactors Compensation) in Company System and Logo Settings is disabled, a proper error message is shown in the job's log for the failed entry. An example error message is "Please provide a Pay Change Reason" and this is a valid error message. 

However, when the above switch is enabled, the error message for the same scenario is "Unexpected failure". The Engineering Team are working on this issue. We'll update this article when we have more details in this regard. 

Workaround: Disable the switch Enable Centralized Services for Integrations with Employee Central Compensation (Applicable only for saving changes from Employee Central Benefits and SAP SuccessFactors Compensation) in Company System and Logo Settings until the issue is fixed or when running the job for publishing EC data. Please turn on the switch after the issue is fixed so that you can benefit from Centralized Services feature. 

See Also

Centralized Services Support Integrations with Employee Central Compensation

Keywords

ECT-207817, ECT-194595, b2211, 2211, Service Layer, Pay Component, Recurring, Trigger, Compensation, Publish , KBA , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , LOD-SF-VRP , Variable Pay Programs , Problem

Product

SAP SuccessFactors Employee Central 2211