3263895 - No item category could be determined in SAP S/4HANA Cloud Public Edition

The following error message appears when entering a product in a service order or service order template:

Error Message:
No item category could be determined

SAP S/4HANA Cloud Public Edition

1. Open a service order or service order template in the appropriate app (e.g., Manage Service Orders).
2. Enter a product or material in one of the line items.
3. The system issues an error indicating that no item category could be determined for the selected product.

1. Open the Change Material app.
   • Ensure that the user has the business role SAP_BR_PRODMASTER_SPECIALIST (Master Data Specialist – Product Data).
2. In the Material field, enter the relevant product or material and press Enter or choose Continue.
3. In the Select View(s) dialog, select the following views and confirm:
   • Basic Data 1
   • Sales: Sales Org Data 2
4. On the Basic Data 1 tab:
   • Set the correct value for the General Item Category Group, for example: SRVP (Service Product).
5. On the Sales: Sales Org Data 2 tab:
   • Ensure the same value (SRVP) is maintained in the General Item Category Group field.

Maintaining the correct item category group ensures that the system can successfully derive the item category during service order creation.

Service Orders

Service Order Management and Monitoring (‏3D2‏)

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