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SAP Knowledge Base Article - PublicSymptom
You get the following error message when you enter a product in a service order template or service order:
No item category could be determined
Environment
SAP S/4HANA Cloud
Cause
A general item category group for the respective product is not set as expected.
Resolution
1. Go to the Change Material app.
Make sure that you have the business role Master Data Specialist – Product Data (SAP_BR_PRODMASTER_SPECIALIST) assigned.
2. Under Material, select the respective product/material, for example, SRV_01 and press Enter or choose Continue.
3. Select the views Basic data 1 and Sales: Sales Org Data 2 in the Select Views (s) dialog and confirm the selection.
4. On the Basic data 1 tab, set the correct value for GenItemCatgroup, for example, SRVP (Service Product).
5. On the Sales org. 2 tab, set the correct value for GenItemCatgroup, for example, SRVP (Service Product).
See Also
Keywords
product, material, General item category group, item category, item category group, 3D2, SV01, SV02, NORM, SRVP, service product, service material , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , How To
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