SAP Knowledge Base Article - Public

3263912 - Assignment Notification Not Sent for Data Workbench Objects

Symptom

 When creating an object (e.g Ticket) via Data Workbench, the Employee is not receiving the assignment notification.

Environment

SAP Cloud for Customer

Cause

As of now event notifications are not generated for migration tasks - i.e. importing/updating data via Data Workbench.

Resolution

This is the standard behavior of the system.

A possible option is to check the SAP Cloud for Customer Customer Influence to submit an idea:

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions