SAP Knowledge Base Article - Public

3263936 - System is throwing a no permission error while accessing Position Org chart for the first time

Symptom

  • Users are facing an error while accessing Position Org Chart for the first time. Error: "Sorry, no position found. Either the position does not exist, is not valid, or you do not have the required permission."

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Grant permission to user's permission role to access Position in the Position Org Chart
  2. The user access the Position Org Chart for the first time
  3. Error occurs

Cause

  • This is expected system behavior when users get access to Position Org Chart for the first time.
  • If the Position is not visible on the landing page, you need to search for the required Position and then it would be visible provided necessary permissions are granted.

Resolution

  • The org chart loads with empty value of Position in the search result. Once the users search and select a position, this error is not encountered any more. 
  • The first time access error on the Position Org Chart landing page is expected behavior.
  • Also ensure that in the Target Population of the granted Permission Role the permission "Exclude access to Granted User's Position" is not marked otherwise the users will not be able to see their own positions.

See Also

KBA - 2362324 - User unable to see positions in Position Org Chart - Employee Central

Keywords

Permission error in Position Org Chart, Sorry, no position found. Either the position does not exist, is not valid, or you do not have the required permission. , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions