Below message was displayed when you are trying to access display dunning letter:
The PDF file couldn't be loaded. If the problem persists, you may be missing a required authorization and you should contact technical support
SAP S/4HANA Cloud all versions
Reproducing the Issue
- Open * 'Display Dunning History'
- Click on 'Display Letter'
- A pop-up opens with message 'The PDF file couldn't be loaded. If the problem persists, you may be missing a required authorization and you should contact technical support'
The dunning option 'E-mail' is being used. Display Dunning History and My Dunning Proposals do not support the Display Letter function when the dunning option is set to E-MAIL.
This is due to logic checking spool requests for dunning letters, those are created only when you are using a printer setup.
Please confirm whether the output channel for output type "DUNN_NOTICE" is maintained as "PRINT" in the * Output Parameter Determination.
The Business must be added to the user according on Output Parameter Determination.
SAP Community Blog: Output Management: setting custom Dunning Notice Form in SAP S/4HANA Cloud
Output Parameter Determination; PDF File; Print error; Dunning Letter; Display Dunning History; My Dunning Proposals , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem