SAP Knowledge Base Article - Public

3263944 - Print Dunning Notice error - The PDF file couldn't be loaded

Symptom

Below message was displayed when you are trying to access display dunning letter:

The PDF file couldn't be loaded. If the problem persists, you may be missing a required authorization and you should contact technical support

Environment

SAP S/4HANA Cloud all versions

Reproducing the Issue

  1. Open * 'Display Dunning History'
  2. Click on 'Display Letter'
  3. A pop-up opens with message 'The PDF file couldn't be loaded. If the problem persists, you may be missing a required authorization and you should contact technical support'

Cause

The dunning option 'E-mail' is being used. Display Dunning History and My Dunning Proposals do not support the Display Letter function when the dunning option is set to E-MAIL.

This is due to logic checking spool requests for dunning letters, those are created only when you are using a printer setup.

Resolution

Please confirm whether the output channel for output type "DUNN_NOTICE" is maintained as "PRINT" in the * Output Parameter Determination.

The Business  must be added to the user according on Output Parameter Determination.

See Also

SAP Community Blog: Output Management: setting custom Dunning Notice Form in SAP S/4HANA Cloud

https://blogs.sap.com/2021/05/25/sap-output-management-setting-custom-dunning-notice-form-in-sap-s-4hana-cloud/

Keywords

Output Parameter Determination; PDF File; Print error; Dunning Letter; Display Dunning History; My Dunning Proposals , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , Problem

Product

SAP S/4HANA Cloud all versions