3264676 - How to Enable "Customer Contracts - Managed Service Consumption Integration" in SAP Business ByDesign?

This KBA will help you to figure out the ExternalServicePerformingAndChargingSystemRequestServiceConfirmationMaintenanceIn service in Service Explorer view under Application User and Management work center.

SAP Business ByDesign

The web service ExternalServicePerformingAndChargingSystemRequestServiceConfirmationMaintenanceIn is an asynchronous web service released for the pre-packaged application to application scenario "Customer Contracts - Managed Service Consumption Integration" only.

To enable the communication scenario "Customer Contracts - Managed Service Consumption Integration", you have to request to install the ByD Add-on "Add-on Managed Service Consumption Integration for Customer Contracts" and answer the business configuration question "Do you want to receive service confirmations electronically from an external system over electronic data exchange?" with Yes.

Please scope the question by following below steps:

1. Login to your system
2. Go to Business Configuration work center
3. Edit Implementation Project
4. Navigate to the Questions tab
5. Navigate Service -> Service and Repair -> Communication for Service and Repair -> Scope the question "Do you want to receive service confirmations electronically from an external system over electronic data exchange?" as shown in the attached screenshot.
6. Save the changes 

 

If this is done, you can create a communication arrangement for scenario "Customer Contracts - Managed Service Consumption Integration", To create the communication arrangement please follow the below steps:

1. Go to Application User and Management work center
2. Go to Communication Arrangements
3. Click on New
4. Select "Customer Contracts - Managed Service Consumption Integration" as shown in the screenshot.

Interface documentation, access URL and WSDL are available in the communication arrangement as soon as created.

SAP Business ByDesign 2211 Integration Scenarios

Customer Contracts - Managed Service Consumption Integration

Inbound Service ExternalServicePerformingAndChargingSystemRequestServiceConfirmationMaintenanceIn

Community Answer

Customer Contracts, Service Consumption Integration, Communication Arrangements, Integration Scenario's. , KBA , customer contracts , service consumption integration , integration scenario's , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , How To

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