3264689 - Live Activity: BADI Enhancement for custom fields is not working

• You are using SAP Cloud for Customer Live Activity features
• Your business requires to use Custom Live Activity Customer Search BAdI Exit, using custom fields
• Payload sent from your CTI partner to C4C for such inbound phone call is quite similar to:

• <payload>
  <Type>CALL</Type>
  <EventType>INBOUND</EventType>
  <ACTION>NOTIFY</ACTION>
  <NRIC><\NRIC>
  <CustomField1>12345><\CustomField1>
  <ANI>+34912345678<\ANI>
  <ExternalReferenceID>JA42D48FEAD3EA22AA5EBC019352B05E</ExternalReferenceID>
  <ExternalOriginalReferenceID>AB163EA718FC1FFABDD5608C895AEFCD</ExternalOriginalReferenceID>
  </payload>

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales

• Inbound phone call

Incorrect configuration

• The correct parameters for customFields at payload must be Custom_1, Custom_2, Custom_3, Custom_4 and not CustomField1, CustomField2, CustomField3. CustomField4

• Check Local Adapter Integration -> Chapter Enable Inbound Calls, where you can find all URL parameters required to enable inbound phone calls.

• 2835910 - How to pass additional custom parameters to search and identify customers in Live Activity

custom additional field BADI exit enhancement payload LA Live Activity InputData.CustomField1 CustomField Inbound call , KBA , LOD-CRM-LA , Live Activity , Problem