3264689 - Live Activity: BADI Enhancement for custom fields is not working

Symptom

You are using SAP Cloud for Customer Live Activity features
Your business requires to use Custom Live Activity Customer Search BAdI Exit, using custom fields
Payload sent from your CTI partner to C4C for such inbound phone call is quite similar to:

<payload>
<Type>CALL</Type>
<EventType>INBOUND</EventType>
<ACTION>NOTIFY</ACTION>
<NRIC><\NRIC>
<CustomField1>12345><\CustomField1>
<ANI>+34912345678<\ANI>
<ExternalReferenceID>JA42D48FEAD3EA22AA5EBC019352B05E</ExternalReferenceID>
<ExternalOriginalReferenceID>AB163EA718FC1FFABDD5608C895AEFCD</ExternalOriginalReferenceID>
</payload>

Environment

SAP Cloud for Customer
SAP Cloud for Service
SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2208

Keywords

custom additional field BADI exit enhancement payload LA Live Activity InputData.CustomField1 CustomField Inbound call , KBA , LOD-CRM-LA , Live Activity , Problem

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