SAP Knowledge Base Article - Public

3264787 - DocuSign e-mail notification redirects added signer to candidate SF Career portal - Recruiting Management


When multiple signers are added to sign an Offer Letter in DocuSign, e.g. at least hiring manager and candidate. After creation, the offer is sent to be signed, the hiring manager receives the DocuSign e-mail notification with the button link to access the offer letter. When the hiring manager clicks in the link, user is redirected to SF Career login screen, instead of taking him directly to the offer letter.


  • SAP SuccessFactors Recruiting Management
  • DocuSign

Reproducing the Issue

  1. Offer a letter using Online Offer with Esignature
  2. Go to Actions > Edit Recipients 
  3. Replace name and email of first signer writing over the data for the info of hiring manager
  4. Add Recipient and add the information regarding the candidate as second signer
  5. Send the offer letter


Recipients name and e-mail cannot be replaced or manually erased and written over with new information.

SuccessFactors originally configured the recipient in signing order 1 as the candidate that needs to sign in through the portal. Updating that user's name and e-mail address does not remove the requirement to login to the portal.


Do not modify the candidate's name and e-mail, but add the hiring manager as a new signer. After that, assigns the candidate to signing order 2 and updates the hiring manager to signing order 1.


DS, multiple signers, offer, letter, Esignature , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions