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SAP Knowledge Base Article - PublicSymptom
You are unable to receive any Outbound SAP CPQ emails.
These emails could be notification emails set under the Setup, or could be password reset emails, or document generation emails, etc.
Environment
SAP SALES CLOUD CPQ
Resolution
Please whitelist the SMTP IPs to resolve the issue.
These IPs can be found in the help page: Outbound SAP CPQ Emails | SAP Help Portal
See Also
DKIM Support for Outbound Emails:
Keywords
emails, whitelisting, DKIM, Outbound emails, smtp, azure , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2020
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