SAP Knowledge Base Article - Public

3264912 - Submit Button is Disabled in Sales Orders

Symptom

The Submit button is disabled in some sales orders and the reason is unknown.

Environment

 SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Open the order ABC. The Submit button on the top is disabled. (ABC represents the ID of sales order)

Cause

The sales order is In Preparation status, and no List Price component is added to the sales order items, hence submit is disabled.

Resolution

In order to enable the Submit button, manually add the List Price in the order by performing the steps:

  1. Go to the Pricing and Invoicing tab - Pricing sub tab of the sales order.
  2. Select one item line (example: Line Item 10) and click Add Row button.
  3. From Price Component drop down list, select List Price.

Once the List Price is added, the Submit button is then enabled.

Keywords

Sales Order; Submit; disabled; grayed out; List Price , KBA , AP-SLO-SO , Sales Order , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions