Symptom
The Submit button is disabled in some sales orders and the reason is unknown.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Sales Orders view.
- Open the order ABC. The Submit button on the top is disabled. (ABC represents the ID of sales order)
Cause
The sales order is In Preparation status, and no List Price component is added to the sales order items, hence submit is disabled.
Resolution
In order to enable the Submit button, manually add the List Price in the order by performing the steps:
- Go to the Pricing and Invoicing tab - Pricing sub tab of the sales order.
- Select one item line (example: Line Item 10) and click Add Row button.
- From Price Component drop down list, select List Price.
Once the List Price is added, the Submit button is then enabled.
Keywords
Sales Order; Submit; disabled; grayed out; List Price , KBA , AP-SLO-SO , Sales Order , SRD-CRM-ORD , Orders & Contracts , How To
Product
SAP Business ByDesign all versions