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SAP Knowledge Base Article - PreviewSymptom
- You are using Live Activity
- You have a widget integration that handled chat interactions, for example, Sinch Contact Pro
- After creating a ticket in C4C and transferring the chat to another agent, even when that agent receives the chat transcript, such transcript is not linked to the ticket
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
- Sinch Contact Pro
Product
SAP Cloud for Customer core applications 2208
Keywords
Chat, transcript, CTI, Ticket, Interaction, transfer, blind transfer, warm transfer, chat activity, chat interactions, copied, inherited , KBA , LOD-CRM-LA , Live Activity , Problem
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