SAP Knowledge Base Article - Public

3265024 - Material description updated from a Sales Order is not showing correctly in My Inbox app.


When changing the material description in a Sales Order, the value for the material description maintained in the material master is displayed for the approver in the My Inbox App instead of the changed value in the Sales Order.



Reproducing the Issue

  1. Open the Manage Sales Order Apps.
  2. Select a Sales Order.
  3. Navigate to a line item in the Sales Order.
  4. Change the material description in the Sales Order to another value.
  5. Save.
  6. Navigate to the My Inbox app.
  7. It is noted that the material value displayed is not the changed value from the Sales Order but the value maintained in the material master data.


Expected system behaviour. 


When the user opens the document flow the system is re-reading the data from the material master and not from the sales order. This is why the user does not see the modified values.


material description , document flow, user , sales order, manage sales order, va01 . s/4hana cloud , s4hc , my inbox app , KBA , SD-SLS , Sales , SD-SLS-2CL , Sales (Public Cloud) , Problem


SAP S/4HANA Cloud 2208