Symptom
Employees which were onboarded through manage pending hires and is showing active in both EC and UDF. However, their HiringNotCompleted flag is set to true instead of false.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Data Inspector
- Entity: Table_EMP_EMPLOYMENT_INFO
- Criteria to use is User Sys ID
- Validate that the Hiring Not Completed value is still set to 1
Cause
Possible Cause: Based on our analysis, the HiringNotCompleted flag appears to remain true because the employee was hired through Manage Pending Hires, which may have bypassed the usual Onboarding process completion logic. While the user is active in Employee Central, the system might not have registered the onboarding as fully completed, resulting in this flag not being updated.
Resolution
- Permanent fix was provided by the Engineering team for this known issue in this patch-OBX-23640 which was deployed on 7th September 2022 (Preview and Production)
- For existing or future candidates impacted by this issue, kindly create internal ticket to Support for backend script execution to update the HiringNotCompleted flag.
See Also
3509303 - Understanding the "HiringNotCompleted" flag logic - Onboarding
Keywords
Manage Pending Recruits, Onboarding, Employee Profile, Active, HiringNotCompleted, Hired, flag, obx , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem