SAP Knowledge Base Article - Public

3265105 - Yes/No selector/radio buttons unclickable in 2H 2022 release version

Symptom

After the 2H 2022 preview upgrade, some entities with settings which have the radio button options to select "Yes" or "No" in the Details tab can't be selected by the admin.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Learning 2H 2022 (b2211)
  • SAP SuccessFactors HXM Suite 1H 2022 (b2205)

Reproducing the Issue

  1. Select any entity like class, item> click on Details tab >
  2. Try to click on the radio button option “Yes” or “No”
  3. The options can’t be selected

Cause

The issue is due to having mismatched versions. The HXM Suite (BizX) is on production release cycle while Learning is on preview release cycle. Even though a system is non-production, it can still be on the production release cycle.

Resolution

Improper integration between the HXM Suite and Learning that are on different release/upgrade cycles was done during the implementation phase. Either contact your SAP Account Representatives to discuss redoing integration between other already purchased tenants, new tenants, or discuss migrating a production release cycle tenant to preview release cycle as mentioned in KBA 2115525

Note: SAP Support cannot undo and redo the integrations between tenants to fix the issue.

Keywords

radio, button, radial, not, working, admin, Yes/No, option, not, available, admin, UI, unable, click, select, release, 2H, 2022 , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning 2211