SAP Knowledge Base Article - Public

3265398 - Where to go is not displaying the right location in Google Maps - Onboarding

Symptom

  • Where to go is not displaying the right location in Google Maps
  • When candidate clicks Open Map, they land on the incorrect location in Google Maps

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Login as the candidate
  2. Open Your Onboarding Guide tile
  3. Select Prepare for Day 1
  4. Click Open Map
  5. You're redirect to Google Maps
  6. You land at the incorrect location 

Cause

There is a plus sign in the postcode


Resolution

  1. Google Maps uses "+" sign as a word spacing indicator.
  2. Some characters such as "&" or "+" were not properly escaped so the google maps search was inaccurate
  3. The planned resolution for this fix is during the b2305 release
  4. Note: The target fix date may change, but we will update the KBA with any changes to the date.
  5. Other affected characters Reserved ! * ' ( ) ; : @ & = + $ , / ? % # [ ]
  6. Characters that will be addressed during the release are + &

See Also

URL Encoding

Keywords

&,+, Update New Hire’s Day 1 Locations, Your Onboarding Guide, Open Map, space, special Char, Google Maps , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem

Product

SAP SuccessFactors Onboarding