SAP Knowledge Base Article - Public

3265851 - [Onboarding] Email Notifications are not triggered from Email services after 2H 2022 Release


  • No emails have been sent from Email Services since 2H 2022 release
  • Complete any onboarding task and the corresponding emails are not triggered


SAP SuccessFactors Onboarding


Engineering team are aware of this issue after 2211 release. They are working to fix the issue and details will be posted here.

Please follow below workaround till the issue is fixed:

  • Go to Provisioning -> Company Settings
  • Enable the switch "Enable Document generation"


Email notification, email services, emails not triggered, emails not sent, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2211