SAP Knowledge Base Article - Public

3265980 - No error message showing and no creation of employee after uploading template files in the Import Employees APP.

Symptom

After uploading the template files in the APP Import Employees, there is no error message or success message in the Application Log and either no creation of employee.

In the APP Monitor Employee Imports, you can only find an information like "Processing took XX seconds." even though you have tried several times.

Environment

SAP S/4HANA Cloud

Cause

The UTF encoding of the file you have uploaded is different from what the application expects.

Resolution

The application Import Employees only expects UTF-8 encoded excel file. You can open the file with Notepad by right-clicking it and looking for the UTF encoding at the bottom. Sometimes when the files are shared, there is a possibility that this encoding may change. So, download the latest template from the application and try uploading again.

Keywords

KBA , CA-WFD-INT , Integration issues WorkForce Domain , Problem

Product

SAP S/4HANA Cloud all versions