SAP Knowledge Base Article - Public

3266026 - Incumbent Details in position org chart are not in sync with the position text


  • An employee's position was updated, and they are in the correct position on the Position Org Chart
  • title field on the people card is not updated in incumbent details

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Employee Central - Position Management

Reproducing the Issue

  • Navigate to Position Org Chart
  • Search for the Position
  • Scroll to the Incumbent Details section in the position


System derives the Position Org Chart incumbent detail title value from job-title of jobInfo (HRIS elements) under Manage Business Configuration.


  • The field is deactivated now, which may be active earlier
  • To correct value, need to activate the job-title of jobInfo (HRIS elements) under Manage Business Configuration and update it from Job Information Portlet

See Also

2563414 - Position Org Chart Display Logic 


position, org chart, incumbent, title, job-title, display , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , LOD-SF-EC , Employee Central , LOD-SF-EC-POS , Position Management , Problem


SAP SuccessFactors Employee Central all versions


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