SAP Knowledge Base Article - Public

3266124 - SAP Security, Backup and Disaster Recovery Policy in SAP Business ByDesign


This document provides information about the SAP Security, Backup, and Disaster Recovery Policy in the SAP Business ByDesign system.


SAP Business ByDesign



The backup services for SAP Business ByDesign provide regular data and archive log backups. The backups are stored in offsite disk and commercially reasonable efforts to restore productive tenants from backups as soon as practicable in case of a disaster resulting in loss of the production data center. The backup services are included in the subscription and provide the following:

Backup service Nonproductive systems Productive system
Service Description Standard Support – restore from disk Standard Support – restore from disk
Replication to remote datacenter Yes Yes
Data Backup Cycle 14 days 14 days
Recovery option Point in time Point in time
Cost Included in the subscription Included in the subscription

Operational Characteristics

  1. Restoration is not a service available on request for customers. It is only available in an emergency situation to mitigate risks from logical errors such as data corruption and other irreparable situations. We recommend that customers request for tenant restore points before important events like data migration, change projects etc., so that a reset to a last good state can be made available quickly.
  2. Backup is performed with the following frequency:
    1. Every day database backup (Monday-Sunday); twice per week with interval of 3 days we take full backup, on other days of the week, we take a differential backup.
    2. Backup will be retained for 2 weeks in the primary datacenter and for another 2 weeks in the remote datacenter.
    3. Log file backup every 30 minutes
  3. SAP performs daily backup replication to a remote datacenter within the same region.
  4. These data backups can be restored in the primary datacenter.
  5. Appropriate processes and automated tools are in place to validate backup integrity, and backup logs are reviewed daily to detect and correct backup failures.
  6. Backup cycles of the productive and non-productive systems are stored for 28 and 14 days respectively.
  7. We are able to restore data to any point in time within the backup cycle.


  1. What is the backup scheduled for SAP Business ByDesign?

    Answer: SAP takes daily snapshot and weekly once full data backup. In every 15 days logs backup is taken. Also on customer request we create restore point and can be rolled back to the restore point when required.

    The rollback option is only for 14 days from the day of restore point creation. After 14 days the restore point will be automatically deleted.

  1. What are other ways can customer request for the Backup of their individual systems?

    Answer: Customer can use the Service operations request which is available for the customer called, Restore Point. For more information, refer to the following Knowledge Base Articles:

2315326 - How to Request a Restore Point

2653007 - How to Terminate Restore Point?

2560598 - How to Request Restore/Rollback to Restore Point?

    3. The 'Point in time,' is it limited to retrieving data alone from the previous daily backup, or does it offer the capability to recover to a more recent point in time, considering that logs are backed up every 30 minutes?

   Answer: To recover data from a specific time or from where it was last saved, we need the latest complete data backup and backups of the logs. If there's a disaster, we'll restore the system using the newest complete data backup along with the log backups up to the point of the disaster.

See Also

Blog: SAP Business ByDesign Backup

Help Portal Document: Security Guide for SAP Business ByDesign

Further for the SOC1 Reports and Log files, refer the Knowledge Base Article: 2681625 - How to Get SOC1, SOC2 or ISO 27001 Reports for Audits

SAP Trust Center Links related to Security, Data Protection & Data Centers:

My Trust Center


Data Protection and Privacy

Data Centers


Backup, Data Center, Data Protection, My Trust Center, Cloud Operations, Disaster Recovery Management, byd , KBA , backup, data center , disaster recovery management , restore point , SRD-CC-CI-CCS , ByD Service Control Center , How To


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