SAP Knowledge Base Article - Public

3266163 - Serial Number XXX for Product YYY Cannot be Issued


The Third party Inter Company Process within Business ByDesign allows the setup of a sales process, where a company can sell products of another company (Partner Company).

This scenario includes both companies sales process, the purchase process between both companies, and the delivery and invoicing for both companies.

The complete process looks as follows:

  • Company A: Seller
  • Company B: Vendor
  • Buyer: Customer and Product Recipient
  1. Company A creates a Sales Order with the Buyer, selecting Company B as the Source of Supply.
    • This will trigger a Purchase Request from Company A to Company B.
  2. Company A processes the Purchase Request and creates a Third Party Purchase Order.
    • The Purchase Order will automatically create a Sales Order for company B.
  3. Company B updates and processes the Sales Order with the normal Outbound Delivery process and Customer Invoice.
    1. The Outbound Delivery from Company B will create a Third Party Delivery Notification.
    2. The Customer Invoice from Company B will automatically create a Supplier Invoice for Company A.
  4. Company A releases the Third Party Delivery Notification, creating a Third Party Outbound Delivery.
  5. Finally a Customer Invoice from the Third Party Outbound Delivery is created, completing the Third Party process.

However, you encounter a following error when carrying out the above highlighted business process, that is, when releasing Third Party Delivery Notification, or creating a Third Party Delivery Notification manually based on the Third Party Purchase Order.

"Serial Number XXX for Product YYY Cannot be Issued".


SAP Business ByDesign

Reproducing the Issue

  1. Go to Third-Party Order Fulfillment work Center.
  2. Navigate to Third-Party Purchase Orders View.
  3. Search for DEF.
  4. Click New Third-party Delivery Notification.
  5. Enter mandatory fields like Delivery Notification ID.
  6. Fulfill the Serial Number as XXX for Product YYY.
  7. Click Release, then the error occurs. 


You have not scoped Entitlement management or its follow-up question in Business Configuration.


Please follow the steps below to scope Entitlement management and its follow-up question.

  1. Go to Business Configuration Work Center.
  2. Navigate to Implementation Projects View.
  3. Select the relevant Implementation Project and choose Edit Project Scope button.
  4. Navigate to the third step Scoping
  5. Under the element Service.
  6. Select the option Entitlement Management by marking the checkbox against it.
  7. Choose Next.
  8. Under the element Service expand Entitlement Management
  9. Select the option Registered Products, then scope the question "Do you want the solution to automatically record registered products sold during the outbound delivery process?" in the right.
  10. Choose Next, review and confirm the Implementation Project

After that, please follow the steps below to maintain owner information for the Serial Number XXX of Product YYY.

  1. Go to Service Entitlements Work Center.
  2. Navigate to Registered Products View.
  3. Search for the Serial Number XXX of Product YYY.
  4. Select and Edit it.
  5. Go to Involved Parties Tab.
  6. Choose Add Row.
  7. Fulfill the owner as Company A.
  8. Choose Save and Close.

Once you have done that, the mentioned error will not appear any more.

See Also

2852086 - Third Party Inter Company Scenario


Serial Number; Issued; Third-party Delivery Notification; Entitlement Management. , KBA , AP-IDP , Inbound Delivery Processing , Problem


SAP Business ByDesign all versions