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3266163 - Serial Number XXX for Product YYY Cannot be Issued

Symptom

The Third party Inter Company Process within Business ByDesign allows the setup of a sales process, where a company can sell products of another company (Partner Company).

This scenario includes both companies sales process, the purchase process between both companies, and the delivery and invoicing for both companies.

The complete process looks as follows:

  • Company A: Seller
  • Company B: Vendor
  • Buyer: Customer and Product Recipient
  1. Company A creates a Sales Order with the Buyer, selecting Company B as the Source of Supply.
    • This will trigger a Purchase Request from Company A to Company B.
  2. Company A processes the Purchase Request and creates a Third Party Purchase Order.
    • The Purchase Order will automatically create a Sales Order for company B.
  3. Company B updates and processes the Sales Order with the normal Outbound Delivery process and Customer Invoice.
    1. The Outbound Delivery from Company B will create a Third Party Delivery Notification.
    2. The Customer Invoice from Company B will automatically create a Supplier Invoice for Company A.
  4. Company A releases the Third Party Delivery Notification, creating a Third Party Outbound Delivery.
  5. Finally a Customer Invoice from the Third Party Outbound Delivery is created, completing the Third Party process.

However, you encounter a following error when carrying out the above highlighted business process, that is, when releasing Third Party Delivery Notification, or creating a Third Party Delivery Notification manually based on the Third Party Purchase Order.

"Serial Number XXX for Product YYY Cannot be Issued".


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Environment

SAP Business ByDesign

Product

SAP Business ByDesign all versions

Keywords

Serial Number; Issued; Third-party Delivery Notification; Entitlement Management. , KBA , AP-IDP , Inbound Delivery Processing , Problem

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