Symptom
Signature step is not getting triggered for the candidates as document failed to get generated because of the error below:
-{"error":{"code":"1402","message":"The template object does not exist in the Document Repository; your template might have been deleted. Please contact the SAP operations team."}}
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to PFS account
- Navigate to Maintain Form Templates-->My Templates
- Try to download document.
- Error occurs-{"error":{"code":"1402","message":"The template object does not exist in the Document Repository; your template might have been deleted. Please contact the SAP operations team."}}
Cause
The behavior has already been addressed to the responsible teams and confirmed as an issue. Engineers are working to find a definitive solution. Follow this KBA for Updates.
Resolution
As a workaround, is possible to create a new version of the document and upload again in PFS. After that the document will work normally.
Keywords
error, document, onboarding, template, contact, INC3064062 , KBA , LOD-SF-OBX-DC , Personal Data Collection , Bug Filed