SAP Knowledge Base Article - Public

3266299 - Error: The template object does not exist in the Document Repository - Onboarding

Symptom

Signature step is not getting triggered for the candidates as document failed to get generated because of the error below:

-{"error":{"code":"1402","message":"The template object does not exist in the Document Repository; your template might have been deleted. Please contact the SAP operations team."}}

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to PFS account
  2. Navigate to Maintain Form Templates-->My Templates
  3. Try to download document.
  4. Error occurs-{"error":{"code":"1402","message":"The template object does not exist in the Document Repository; your template might have been deleted. Please contact the SAP operations team."}}

Cause

The behavior has already been addressed to the responsible teams and confirmed as an issue. Engineers are working to find a definitive solution. Follow this KBA for Updates.

Resolution

As a workaround, is possible to create  a new version of the document and upload again in PFS. After that the document will work normally.

Keywords

error, document, onboarding, template, contact, INC3064062 , KBA , LOD-SF-OBX-DC , Personal Data Collection , Bug Filed

Product

SAP SuccessFactors Onboarding all versions