3266369 - Unable to delete approved external learning request after its end date

Unable to delete approved external learning request after its end date.

SAP SuccessFactors Learning

Before the request be approved by the user's manager, the user can withdraw it. After the request is approved by the user's manager, the user cannot withdraw it. It was confirmed by the Learning Product Management team that it would require a product enhancement (KBA 2090228) to have the option to delete an approved external learning request after its end date.

From the Learning admin side, it is possible to withdraw the request, after the user's manager approval, if the training end date was not reached.

If the training end date was reached, there is a workaround from admin side:

1. Go to the request tab and click "Edit External Learning Request" >
2. Set "End date" to a future date and save >
3. The option "Withdraw Request" should be available.

Additionally, it would be possible to review the scenario with the SAP team that delivers professional services to understand the possibility of running a script to delete the desired data (KBA 2149831).

• 2090228 - How to Submit Ideas for SAP SuccessFactors Products 
• 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

delete, approved, external, learning, request, date, end, due, passed, unable, cannot, admin, user, manager , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem