SAP Knowledge Base Article - Preview

3266509 - HTTP 409 error when ltrying to logon with Universal ID in SAP Cloud Integration


After entering the password for your user (Universal ID) in SAP Cloud Integration logon page, an icon with a person inside a yellow circle is shown and the login process never completes. The yellow circles keep moving.
When checking the console for the web request by using the developer tools, there is an HTTP 409 error.

  • Logon page:

    Console error:
    Error: Request failed with status code 409

To get the console logs:

  1. Reproduce the problem;
  2. When the error appears, right click;
  3. And select Inspect;
  4. Then go to the 'Console' tab.




  • SAP Integration Suite
  • SAP Business Technology Platform
  • Cloud Integration


Cloud Integration all versions ; SAP Integration Suite all versions


Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, tenant, iFlow, Integration Flow, Universal, ID, HTTP, 409, Never, Keep, Looping , KBA , LOD-HCI-PI-GB , Generation & Build Framework , XX-SER-UID , SAP Universal ID , Problem

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