SAP Knowledge Base Article - Preview

3266514 - Agent Desktop: Unable to save MindTouch Knowledge Base Configuration (Save button is grayed out)

Symptom

  • You are using the Agent Desktop add-on
  • You perform a search in the Knowledge Base tab but get the following error (Connection Failed)
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  • To fix the above connection error, you will need to configure the Knowledge Base Widget, but you are not able to save the changes

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • MindTouch

Product

SAP Cloud for Customer core applications 2208

Keywords

MindTouch, KBA, Knowledge Base Integration, Agent Desktop , KBA , mindtouch , configure knowledge base widget , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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