SAP Knowledge Base Article - Public

3267039 - Marketing Attributes View Inside Accounts Showing Different List Between Edit/Display Mode

Symptom

You are working inside the Marketing Attributes view of an account. You see a different list between edit/display mode. In edit mode you may additional marketing attributes with NULL values.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Open the Accounts view.
  3. Open the Account ABC (where ABC is the ID of an account).
  4. Select the Marketing Attributes view.
  5. You notice DEF values (where DEF values is a list of marketing attributes).
  6. Click in the Edit button (pencil icon).
  7. You notice GHI values (where GHI is DEF + additional marketing attributes with NULL values).

You expected to see a same list between display/edit modes of this view.

Cause

A NULL value means marketing attribute for that is not existent yet. So, only in edit mode this will be displayed for your information on what can exist of marketing attributes for that account.

Resolution

This is the current system standard behavior.

You can submit this new requirement request in the Customer Influence Session.

If you need this functionality urgently, however, you may contact the SAP Customer Experience Services as follows:

a) If you are a partner: please use cloudsolutionpartner@sap.com <mailto:cloudsolutionpartner@sap.com> or the Partnerfinder.

b) If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of the screen, choose “Services”, then choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Customer Experience Services will be charged as packaged services based on fixed prices.

Keywords

 Marketing ; Attributes ; View ; Display ; Edit ; Mode ; NULL ; Different ; Wrong ; Value ; Values ; Accounts ; Customers ; Account ; Customer ; , KBA , LOD-CRM-BF-BA , Business Attributes , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions