SAP Knowledge Base Article - Public

3267116 - User Source System field does not auto-populate on copied user record

Symptom

After using the Copy function on a user record, the User Source System field does not automatically populate with information.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Have an existing user that is has User Source System as Learning
  2. Go to the User record > Actions > Copy
  3. Go through the steps
  4. Newly copied user does not have a User Source System filled in
  5. Wait for the background job to populate the data but nothing happens

Resolution

If the Learning system has been migrated to utilize IAS, then the background job that updates the User Source System no longer runs. The Import Data tool must be utilized.

The process is outlined in the help document.

Note: It is not best practice to utilize the Copy functionality once migration to IAS has been completed per the Product team.

Keywords

INC2834995, IAS, Copy, function, action, user, source, system, copying, missing, auto, populate, added, lms, import, data, update
, KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions