SAP Knowledge Base Article - Public

3267121 - Error 500 While Exporting Objects via Excel from Cloud For Customer.


You faced an Internal Error 500 while exporting objects e.g. Accounts from Cloud for Customer using the Microsoft Excel option. Or the download page was pending constantly.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the view, e.g. Accounts OWL view.
  2. Select few accounts using the checkbox column.
  3. Click in the button More.
  4. Select Export to Microsoft Excel.
  5. Error.


This happens because it is necessary to use the Advanced Search. In case you follow the above steps, all the Accounts (in this example) will be selected and exported. However, the limit of objects to be exported via Excel scenario is 10,000.


You must use the advanced search to query the accounts, and perform the export operation.


Export; Excel; Records; Export to Microsoft Excel , KBA , AP-RC-MOB-UIF , Responsive UI , AP-RC-UIF-RT , UI Framework Runtime , How To


SAP Cloud for Customer core applications all versions