SAP Knowledge Base Article - Public

3267121 - Error 500 While Exporting Objects via Excel from Cloud For Customer.

Symptom

You faced an Internal Error 500 while exporting objects e.g. Accounts from Cloud for Customer using the Microsoft Excel option.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the view, e.g. Accounts OWL view.
  2. Select few accounts using the checkbox column.
  3. Click in the button More.
  4. Select Export to Microsoft Excel.
  5. Error.

Cause

The error happen because it is necessary to use the Advanced Search. In case you follow the above steps, all the Accounts (in this example) will be selected. 
The limit of objects to be exported via Excel scenario is 10,000.

Resolution

You must use the advanced search to query the accounts, and perform the export operation.

Keywords

Export; Excel; Records; , KBA , SRD-CC-OIN-XL , Excel Integration , How To

Product

SAP Cloud for Customer add-ins 2022 ; SAP Cloud for Customer core applications 2202