3267127 - How does the CTI Call Flow work with Live Activity

• You are using Live Activity integrated with 3rd party providers
• You would like to understand the CTI Call Process Flow when a call, chat, SMS or e-mail arrives through the CTI widget

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales
• Live Activity

• The Live Activity Center is designed to identify customer and search for business objects such as tickets, products, contracts, and more. It also used for activity notes and follow-up actions like creating a ticket.
• The Customer Hub is designed to provide agents with 360° customer information.
• CTI Process Flow for Inbound Calls:
  
  
  
  
  
• For Outbound calls, the Click to Call functionality must be enabled
  

• 3267129 - Understanding the expected behaviors when confirming BPs in C4C Live Activity
• 3251501 - Customer Hub View does not open with new inbound phone call while using the Live Activity
• 2080050 - Phone Number Not Pulled While Creating a New Contact From Live Activity APC_V_LANGIND_ENC_NMB_SHT_DESC PrimaryContactParty
• 1725944 - The Phone Number of the Contact Person is Displayed Incorrectly in the Phone Call Activity
• Live Activity Actions
• Use Live Activity Search
• Customer Hub enabled
• Custom Live Activity Customer Search BAdI Exit
• Integrate Channels Through Third-Party Vendors
  
• Set Up Outbound Call Handling (Click-to-Call)
• Scope and Configure Live Activity
• Enable live activity communications integration in your solution
• Set the live activity options for your solution

KBA , live activity cti process flow , LOD-CRM-LA , Live Activity , Problem