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SAP Knowledge Base Article - PreviewSymptom
- You are using Live Activity integrated with 3rd party providers
- You would like to understand the CTI Call Process Flow when a call, chat, SMS or e-mail arrives through the CTI widget
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
- Live Activity
Product
SAP Cloud for Customer core applications 2211
Keywords
KBA , live activity cti process flow , LOD-CRM-LA , Live Activity , Problem
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