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3267220 - Unable to provision users to SAP BTP Java/HTML5 apps (Neo) via IPS proxy system in SAP IDM

Symptom

When using SAP IDM to provision users to SAP BTP Java/HTML5 apps (Neo) via IPS proxy system, The following error occurs in DSE log:


12.10.2022 21:38:05: com.sap.idm.ic.client.HttpClientWrapper :D: Executing HTTP get to URL: https://<tenantID>.accounts.ondemand.com:443/ipsproxy/service/api/v1/scim/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Groups?startIndex=1&count=100

12.10.2022 21:38:07: com.sap.idm.ic.client.HttpClientWrapper :D: The http get response status line is: HTTP/1.1 500

12.10.2022 21:38:07: com.sap.idm.ic.client.HttpClientWrapper :D: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"detail":"Connector cannot process more entities due to irreparable error","status":500}

12.10.2022 21:38:07: com.sap.idm.ic.MCHandler :T: mc_write_syslog Error retrieving next entries from the Rest API. Error reading stream from server. Service URL:  - Exception:java.lang.Throwable: Unexpected response status: 500

12.10.2022 21:38:07: com.sap.idm.ic.DBStatement :D: execute:{call mc_write_syslog('Error retrieving next entries from the Rest API. Error reading stream from server. Service URL:  - Exception:java.lang.Throwable: Unexpected response status: 500',NULL(String),2,'disp01',988)} - time used: 3 ms

12.10.2022 21:38:07 :E:Unexpected response status: 500

                com.sap.idm.ic.FromREST.queryBackEnd(FromREST.java:182)

                com.sap.idm.ic.FromSCIM.fetchAndStoreNextChunkIfAny(FromSCIM.java:78)

                com.sap.idm.ic.FromSCIM.hasMore(FromSCIM.java:67)

                com.sap.idm.ic.DSERunTime.runFromPass(DSERunTime.java:2122)

                com.sap.idm.ic.DSERunTime.runPass(DSERunTime.java:3177)

                com.sap.idm.ic.DSERunTime.runJob(DSERunTime.java:1285)

                com.sap.idm.ic.DSERunTime.loopJob(DSERunTime.java:681)

                com.sap.idm.ic.DSERunTime.doCommand(DSERunTime.java:1915)

                com.sap.idm.ic.DSERunTime.doCommand(DSERunTime.java:347)

                com.sap.idm.ic.DSERunTime.run(DSERunTime.java:3569)

                com.sap.idm.ic.DSERunTime.main(DSERunTime.java:3492)



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Environment

Identity Provisioning

Product

Identity Authentication all versions

Keywords

SAP IDM, IPS, BTP Java/HTML5 apps (Neo) , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

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