Symptom
After some actions taken at the item level, in the Learning admin side, the course classification changes to "External-Course", and various boxes become not editable.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
To have the above-mentioned scenario in place, different set of steps can take place. Such as:
(1)
- Access the desired item > Item Details >
- Set an OCN provider in the "Source" field > The item classification remains the same > It is still possible to add/change/remove different titles and descriptions via the globe (Translate) icon, for example >
- Online Content tab > Add/Remove an online content > Save > The item classification changes to External-Course > It is not possible to add/change/remove different titles and descriptions via the globe (Translate) icon anymore, among other fields as well.
(2)
- Learning Activities > Items > Add New >
- Fill out the “Item Classification”, “Item Type”, “Item ID”, “Completion Status”, “Title”, “Description” and the “Source” field with an OCN provider >
- Save > The item classification will be changed to “External-Course” > Then, it is not possible to add/change/remove different titles and descriptions via the globe (Translate), among other fields as well.
Cause
This is the current system behavior as per the confirmation from our Learning Product Management team.
When adjusting the item’s source field to an OCN provider, the item’s classification type will be updated to “External-Course” and it cannot be modified and some item's fields will be grayed out as well, fields which were previously editable.
Resolution
To have a different system behavior, it would be possible to have an enhancement request (KBA 2090228) created for it, where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release, and/or check the possibility of a custom solution (KBA 2149831).
See Also
Keywords
item, field, course, source, ocn, gray, out, block, edit, unable, change, grey, blocked, modify, editable , KBA , LOD-SF-LMS-OCN , Open Content Network , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , Product Enhancement