3267715 - The case closure date for Closed E-Verify is not auto-populating. - Onboarding

• The case closure date field is blank in Manage Data > Everify Data.
• Create a report for Everify and see that the Everify Case Closure Date is blank.

SAP SuccessFactors Onboarding

1. Go to Manage Data - Process and pull up the candidate using the Process ID or ONB ID
2. Scroll down to the Compliance Process section and identify the E-Verify Compliance Process
3. Click the postcard for E-Verify Data. Scroll down to the Case Closure Date and note it is not populated.

• There is a known issue regarding the Everify Case Closure Date, not auto-populating in Everify Data in Manage Data.
• The Engineering Team has already worked on the fix.

PERMANENT FIX: 

• The Engineering Team has introduced a fix and is scheduled to be deployed on 2H 2022 (b2211) - OBX-23865
  • 09-Jan-23 for Preview
  • 12-Jan-23 for Production
• What to Expect After the Fix:
  1. Case Closure Date is populated whenever the case is closed.
  2. Existing closing e-verify data objects should have Case Closure Date populated.

WORKAROUND:

• An SQL script can be run to fix all the existing closed cases.

For Live Customers and/or Implementation Partners:

• Please log a support ticket and request the script to be run along with the approval for the script execution.

For Cloud Product Support:

• See the internal info section of this KBA.

E-Verify Case Closure Date, E-Verify, Everify, EVF, Case Closed, Onboarding, Onboarding 2.0, ONB2.0, ONB, OBX, OBX-23865, OBX-23816 , KBA , LOD-SF-OBX-EVF , Everify , Problem