SAP Knowledge Base Article - Public

3267847 - New country value cannot be saved on job application page - Recruiting Management

Symptom

  • New country value on candidate profile cannot be synced to job application page.
  • It turns No Selection when trying to save a new country value on job application page.


Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Add a new value to country picklist.
  2. Create a candidate profile and select the new country value. 
  3. Forward the candidate to a requisition or the candidate applies to a requisition.
  4. The country value does not show under More Information on Job Application page.
  5. Select the new country value and try to save it.
  6. It changes back to "No Selection".

Resolution

To solve this issue, you need to force a refresh on the company cache. 

  1. Go to provisioning ->Manage Scheduled Jobs
  2. Great a new job with job type "???PROVISIONING_JOB_TYPE_CLEAR_COMANY_CACHE_JOB???" 
  3. Run It Now

Please, note that the above steps would just be available for a partner (with access to provisioning), in case you do not have a partner, you may open an incident to reach out to SAP Support for help.

Keywords

picklist, country, cache, candidate, profile, application, More Information, clear company cache, ???PROVISIONING_JOB_TYPE_CLEAR_COMANY_CACHE_JOB??? , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions