3267919 - IPS sync job fails with userAccountNav.username is not available in content

IPS job is failing with error:

Source path: $.personKeyNav.userAccountNav.username is not available in content, but is required in defined system transformation

Users cannot be synced to IAS from SuccessFactors as a result

SAP SuccessFactors HXM Suite

1. Run IPS sync job
2. Notice job runs with errors
3. Following error is shown: Source path: $.personKeyNav.userAccountNav.username is not available in content, but is required in defined system transformation

Username value is missing for user in SuccessFactors internal User Account Database table

• This data issue was caused by a legacy defect in system many years ago, the root cause was resolved in a past release, however that only stops this from happening going forward with new users.
• For the users already with the problem - they needed to be corrected directly in the Database.

To confirm that you are affected, follow the below steps:

1. Go to Employee Export;
2. Confirm that User and their Username exists in System and UDF
3. Go to Data Inspector
4. Query Table Table_USER_ACCOUNT
5. Query on Username field with your user username;
6. No data in User Account DB Table for this Contingent Worker

• Please raise a case with component LOD-SF-PLT-IAS and support will assist in the Database fix
• If you have data on the User Account, confirm that you have user active and your IPSADMIN user with all permissions according to KBA 2791410, if so raise a case to LOD-SF-PLT-IAS

2813054 - How to setup SuccessFactors BizX-IAS integration to sync users from BizX to IAS

userAccountNav.username, IPS sync, fail, user, UserAccountNav, username , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem