3267919 - IPS sync job fails with userAccountNav.username is not available in content

IPS job is failing with error:

'Source path: $.personKeyNav.userAccountNav.username is not available in content, but is required in defined system transformation"

Users cannot be synced to IAS from SuccessFactors as a result.

NOTE: If this is happening for all users, this KBA 295352 covers the most probable causes.

SAP SuccessFactors HCM Suite
SAP Cloud Identity Services

1. Run IPS sync job
2. Notice job runs with errors
3. Following error is shown: Source path: $.personKeyNav.userAccountNav.username is not available in content, but is required in defined system transformation

Username value is missing for user in SuccessFactors internal User Account Database table.

• This data issue was caused by a legacy defect in system many years ago, the root cause was resolved in a past release, however that only stops this from happening going forward with new users.
• For the users already with the problem - they needed to be corrected directly in the Database.

To confirm that you are affected, follow the below steps:

1. Go to Employee Export
2. Confirm that User and their Username exists in System and UDF
3. Go to Data Inspector
4. Query Table Table_USER_ACCOUNT
5. Query on Username field with your user username;
6. No data in User Account DB Table for this Contingent Worker

• This is currently the system design and the impacted users required to be purged and be reimported following this guide Managing Mass Changes in Employee Central
• If you have data on the User Account, confirm that you have user active and your IPSADMIN user with all permissions according to KBA 2791410, if so raise a case to LOD-SF-PLT-IAS

2813054 - How to setup SuccessFactors BizX-IAS integration to sync users from BizX to IAS

userAccountNav.username, IPS sync, fail, user, UserAccountNav, username , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IPS , Identity Provisioning Service (IPS) , How To