3267937 - Error 404 code using secondary login

• When attempting to access Provisioning using a secondary login with a support user, the system returns an Error 404 message.

• SAP SuccessFactors HCM suite
  
  

1. Login to provisioning (only accessible to partners and support)
2. Go to Secondary Login
3. Attempt to Login and observe error 404

• Following error can be seen in splunk  logs: "Validate account failed with error: ACCOUNT_LOCKED"
• Support Access user is locked and hence is denied login

• Unlock support access user by following the KBA - 2086751 - How to Unlock a User Who Has Been Locked Out - SuccessFactors
• After the user is unlocked, Secondary login will work

2088892 - How to Grant Support Access to SuccessFactors Support Staff

Secondary login, support access, error code 404, admin, user , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem