Symptom
It is not possible to edit and change the e-mail text body.
Environment
SAP Business ByDesign
Reproducing the Issue
Navigate to the work Center:
- Application and User Management
- View Form Template maintenance and chose any form i.e. Customer Invoice.
- Click the Action button and create e-mail template
- Upload your html e-mail template.
- Customer Invoicing
- Create and save a new customer invoice, where the newly created html e-mail template is used.
- Navigate to the You can also button.
- Edit output settings, sub tab E-Mail Text body.
- Here it is not possible to change or edit the text.
Cause
This is the expected system behavior. As soon an html e-mail template is in use the e-mail text body is not changeable anymore.
If you like to modify the e-mail text body you can do this by using the SAP generic e-mail text bodies.
This text is editable and can be changed.
Resolution
If you like to change the e-mail text body you should not use html e-mail templates.
Keywords
html, e-mail templates, templates, Email. , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions