SAP Knowledge Base Article - Public

3268058 - Email Text Body is not Editable while using an HTML E-mail Template


It is not possible to edit and change the e-mail text body.


SAP Business ByDesign

Reproducing the Issue

Navigate to the work Center:

  1. Application and User Management
  2. View Form Template maintenance and chose any form i.e. Customer Invoice.
  3. Click the Action button and create e-mail template
  4. Upload your html e-mail template. 
  1. Customer Invoicing
  2. Create and save a new customer invoice, where the newly created html e-mail template is used.
  3. Navigate to the You can also button.
  4. Edit output settings, sub tab E-Mail Text body.
  5. Here it is not possible to change or edit the text.


This is the expected system behavior. As soon an html e-mail template is in use the e-mail text body is not changeable anymore.

If you like to modify the e-mail text body you can do this by using the SAP generic e-mail text bodies.

This text is editable and can be changed.


If you like to change the e-mail text body you should not use html e-mail templates.


html, e-mail templates, templates, Email. , KBA , AP-RC-OUT , Output Management , Problem


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