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SAP Knowledge Base Article - PreviewSymptom
Agent field not automatically populated when new Ticket is created for Inbound WhatsApp Message
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Live Activity Center, WhatsApp, Agent field, Agent, Processor, SAP Contact Center, Sinch Contact Pro , KBA , LOD-CRM-SC-MES , Messaging / SMS , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , Problem
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