SAP Knowledge Base Article - Public

3268721 - "You were not automatically logged on to the remote data source" error appears and scheduled jobs are stuck in progress in SAP Analytics Cloud (SAC)


The following error message occurs in SAP Analytics Cloud (SAC):

  • "Error: You weren't logged on to the remote data source automatically.
    Please ask your administrator to verify the SAML Single Sign-On configuration for connection <connection name>."
  • These scheduled jobs are getting stuck in "in progress" status.
  • The publication is created by the user who is also the owner of the story.
  • SAC user that has issues scheduling is able to establish the underlying connection.
  • The same user is able to create a tunnel connection in incognito window.


  • SAP Analytics Cloud (Enterprise) 2022.15.20

Reproducing the Issue

  1. Create a scheduling in SAC.
  2. See the job is failing with the error message.
  3. Job will stay in in progress status.


  • This issue is currently under investigation by development.


  • This issue is currently under investigation by development.

See Also

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sac, scheduled jobs in progress, scheduled jobs stuck, stuck in progress, scheduled jobs not completing, scheduled jobs fail, , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem


SAP Analytics Cloud 1.0