SAP Knowledge Base Article - Public

3268874 - Purchase Order output receiver email address missing

Symptom

You have configured your system to trigger an email output for purchase orders. In OPD you have
defined a 'Default Email Address' and expect that the output will be sent to the email address defined
in the supplier master. Sometimes this email is blank and the output is not sent.  

Environment

SAP S/4Hana Cloud - All Versions 

Reproducing the Issue

  1. Create a purchase order 
  2. Approve the purchase order 
  3. check the messages 
  4. The email output is in preparation because the email address is empty 

Cause

When the PO is created, if the user accesses the address details the system will generate a manual address. 
This address will contain the address as it is defined in the PO, even if the address content is identical, it is saved 
as a separate address unique to the purchase order.  When the output is generated the system will then pick 
up the email address from this manual address ahead of the supplier address.  

Resolution

If you manually change the PO address you have to add the required email address 

See Also

ADR6, ADRC, LFA1-ADRNR, GET_DEFAULT_EMAIL_ADDRESS, ADDR_COMM_GET, LSZA13F03 

Keywords

KBA , MM-FIO-PUR-PO-OM , Purchase Order Output Management , Problem

Product

SAP S/4HANA Cloud 2208