You have configured your system to trigger an email output for purchase orders. In OPD you have
defined a 'Default Email Address' and expect that the output will be sent to the email address defined
in the supplier master. Sometimes this email is blank and the output is not sent.
SAP S/4Hana Cloud - All Versions
Reproducing the Issue
- Create a purchase order
- Approve the purchase order
- check the messages
- The email output is in preparation because the email address is empty
When the PO is created, if the user accesses the address details the system will generate a manual address.
This address will contain the address as it is defined in the PO, even if the address content is identical, it is saved
as a separate address unique to the purchase order. When the output is generated the system will then pick
up the email address from this manual address ahead of the supplier address.
If you manually change the PO address you have to add the required email address
ADR6, ADRC, LFA1-ADRNR, GET_DEFAULT_EMAIL_ADDRESS, ADDR_COMM_GET, LSZA13F03
KBA , MM-FIO-PUR-PO-OM , Purchase Order Output Management , Problem