Symptom
- A custom email template has been created for a specific application (e.g., SuccessFactors).
- When a password reset is triggered from the admin console, the reset password email is sent using the default email template instead of the custom email template.
- There is a need to understand when the custom email template for the reset password is triggered.
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“
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Environment
SAP Cloud Identity Services
Product
Identity Authentication 1.0
Keywords
email, template, custom, reset,forgot password, rest api, password policy, custom template , KBA , BC-IAM-IDS , Identity Authentication Service , Problem
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