SAP Knowledge Base Article - Public

3268889 - The ERP Cockpit menu option is not available when accessing an account.


The ERP Cockpit option is not available when accessing an account, even after the ERP Customer Cockpit installation.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


    • SAP Cloud for Customer
    • SAP Cloud for Service

    Reproducing the Issue

    1. Go to Accounts Work Center.
    2. Search for account "123456".
    3. Open the account.
    4. Navigate to Sales Data.
    5. Click the "More" button (there is no ERP Cockpit option).


    Missing configuration


    1. Connect to your C4C tenant
    2. Navigate to Administrator.
    3. Navigate to "ID Mapping for Integration."
    4. Click "Edit ID Mapping for Integration."
    5. Under "Mapping Of," select "ERP Accounts.

      • If all ERP Accounts options are missing, then follow the steps outlined in KBA 3100874
      • If only the ERP Accounts is missing, then adding the ERP Accounts as a default mapping should help:
        1. Go to -> Administrator -> ID Mapping for Integration -> Edit Default Configuration -> Add Row
        2. Select:
          • Object= Account,
          • Schema Code= 918 ERP Customer,
          • Remote System= [THE_RELEVANT_CLIENT_ID]
        3. Save and Close
        4. Go back to Edit ID Mapping for Integration and proceed with step 6
          **Please note, if you still don't see the object "ERP Account" in the dropdown, then ensure that the ERP Client ID is the correct one, exiting and recheck also helps.
    6. Enter the ID and System Instance ID (external system) and hit "Go."
    7. When the results are displayed, enter the External ID (for example, 123456) and click Save.
    8. Retest

    See Also

    3100874 - Mapping Of ERP Account not available under ID Mapping for Integration


    SM00105, ERP Cockpit, ERP Account Cockpit , missing menu , KBA , LOD-CRM-IND-MFG , Manufacturing Industry , How To


    SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions