SAP Knowledge Base Article - Public

3269187 - Custom Gender Field is not Flowing from RCM to Onboarding


We have created the custom gender field in RCM, when sending values such as Female/Male over to Onboarding value appears below the box.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Recruiting Management 
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Initiate Onboarding From RCM
  2. Navigate to Onboarding 
  3. When completing the New Hire Data Review
  4. Notice Male is appearing below the input box


Incorrect value is sent from RCM


  1. Navigate to PickList center 
  2. Find the Gender picklist you're using 
  3. Ensure both label and External Code are a single character value . For example - "F" as label and External Code. Label should NOT be "Female".
  4. Same for other gender values also. Both the label and External Code should be "F, M, U, D, O"
  5. Once you correct the picklist, issue will be resolved.


Gender, Mapping, Recruit-To-Hire, Male, Female, RCM , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem


SAP SuccessFactors Employee Central 2111 ; SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 2211 ; SAP SuccessFactors Recruiting all versions