SAP Knowledge Base Article - Public

3269315 - Visual Name field is not working for Output - S/4HANA Cloud

Symptom

Customer is setting Visual Name field on configuration activity Define Default Email Sender Address, but once the Email Output is sent the Visual Name does not appear.  

Environment

SAP S/4HANA Cloud 

Reproducing the Issue

  1. Go to configuration activity Define Default Email Sender Address.
  2. Add the visual name and the sender address information. 
  3. Save, then send an email output with this sender address in any application app> No visual name is shown. 

Cause

This default sender address is not used in Output Control. This is also documented in the 1LQ documentation.

Resolution

The configuration activity 'Define Default Email Sender Address' is not used in Output Control, so this feature is not available for business applications that are in Output Parameter Determination. For more information, please have a look at 1LQ documentation.

4.2.2  Defining a Default Email Sender Address

Note:
When the business application uses SAP S/4HANA output control, this setting is not used. SAP S/4HANA output control has its own defaulting for the sender email address. 

https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/Setup/1LQ_Set-Up_EN_XX.pdf

See Also

Chapter 4.2.2 Defining a Default Email Sender Address in 1LQ.

Keywords

OPD, output parameter determination, Define Default Email Sender Address, SSCUI, visual name, 1LQ, output control.  , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem

Product

SAP S/4HANA Cloud Public Edition all versions