Symptom
Customer is setting Visual Name field on configuration activity Define Default Email Sender Address, but once the Email Output is sent the Visual Name does not appear.
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Go to configuration activity Define Default Email Sender Address.
- Add the visual name and the sender address information.
- Save, then send an email output with this sender address in any application app> No visual name is shown.
Cause
This default sender address is not used in Output Control. This is also documented in the 1LQ documentation.
Resolution
The configuration activity 'Define Default Email Sender Address' is not used in Output Control, so this feature is not available for business applications that are in Output Parameter Determination. For more information, please have a look at 1LQ documentation.
4.2.2 Defining a Default Email Sender Address
Note:
When the business application uses SAP S/4HANA output control, this setting is not used. SAP S/4HANA output control has its own defaulting for the sender email address.
https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/Setup/1LQ_Set-Up_EN_XX.pdf
See Also
Chapter 4.2.2 Defining a Default Email Sender Address in 1LQ.
Keywords
OPD, output parameter determination, Define Default Email Sender Address, SSCUI, visual name, 1LQ, output control. , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem