3269350 - Contract not Created Automatically Based on Renewal Rule

The Contract has expired and based on the Renewal Rule, you are expecting to have a new item created automatically right after the expiry date.

SAP Business ByDesign

You have set up a Renewal Rule where a Contract should be created before the end of Contract Validity.

1. Go to the Sales Orders work center.
2. Select the Contracts view.
3. Edit Contract ABC (where ABC represents the ID of the Customer Contract).
4. Navigate to the Items tab
5. Line item not renewed. 

Check the "Renewal and Cancellation for Customer Contracts" activity. The checkbox for Auto Renew has already been selected. You can see 'Redetermine Price' has also been selected.

1. Go to Application and User Management - Business Task Management
2. You can see "Automatic Renewal of Contract Item ABC" with status Error

Error:

"Permanent error during execution of automatic task

Error occurred while executing action RENEW on business object CUSTOMER_CONTRACT/ITEM

Mandatory List Price missing. List price must be maintained or a price must be entered manually.

Determination of tax code failed

Error occurred while saving the changes

Saving not possible due to status of document"

Re-determining of Price means: If you select Re-determine Price, the item price in the renewed contract or contract item is picked from the product master data. Otherwise, the item price is copied from the previous contract or contract item.

If price list is not maintained for newly calculated price date so, ideally new item is not getting created because of mandatory list price missing.

This is the system expected behavior.

In order to avoid this in the future, please maintain the price list for respective price date.

Help Document:

Customer Contracts Quick Guide > Renew a Contract or Contract Item

KBA 3020275 - Contract or Quote for Contract is Not Being Created Based on the Renewal Rule Maintained

KBA 2944478 - Contract Item 10 was not Renewed as Expected.

Renewal Rule, Contract, Item, Auto Renew, Redetermine Price , KBA , AP-CCP-CC , Customer Contract , Problem