SAP Knowledge Base Article - Public

3269378 - Scanned Invoice Has Wrong Company ID

Symptom

Wrong Buying Company ID appearing in both scanned values and reviewed values in Scanned invoice review screen.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center.
  2. Go to Invoice Scanning view.
  3. Click in Upload button.
  4. Click in Browse button.
  5. Select the PDF file.
  6. Click in Start Process button.
  7. Refresh the page until the document's status is not In Process.
  8. Click in Review button.

The Buying Company ID is wrong.

The same issue also happens if the user uploads the file via Collaboration Window tool.

Cause

There are two possible reasons for this behavior.

Cause 1 - Scoped Question 

The behavior of which company ID is picked to the Scanned Invoice depends if the question was scoped in the Implementation Projects. The question is: 'Do you want to default the company based on scanned value?'.

Firstly please check if this question is scoped:

  1. Go to Business Configuration work center. 
  2. Go to Implementation Projects view. 
  3. Select the implementation project. 
  4. Click in Edit Project Scope button. 
  5. Click in Next button until reach step '4 Questions'. 
  6. Expand Purchasing. 
  7. Expand Supplier Invoicing. 
  8. Select 'Supplier Invoices and Credit Memos'. 

Check if the question "Do you want to default the company based on scanned value?" is scoped.

If this question is scoped, the Company ID will be picked from the Scanned Invoice file.

If this question is not scoped, the Company ID will be the taken from the user that uploaded the Scanned Invoice file.

Cause 2 - Company Address  

The address of company in PDF is different from Company address maintained in the ByD Master Data.

Another reason could be that there are two companies defined in Organizational Management work center and both Companies have the same names, definitions, functions, address. In general, system validates both Company names and address, functions, definitions to fetch the right company ID and name.

Resolution

Resolution for Cause 1 - If you need that the Company ID is the one that is maintained in the file, please maintain the question scoped. Otherwise, un-scope the question.

Resolution for Cause 2 - Please change the address of the Company in ByDesign to match the one in the PDF file. After, perform the Master Data Synchronization and wait for the Master Data to resync (it syncs every night). Then the user can upload the Scanned Invoice again.

Keywords

Scanned Invoice; Supplier Invoice; Collaboration Window; Wrong company ID , KBA , SRD-SRM-SI , Supplier Invoicing , How To

Product

SAP Business ByDesign all versions